Enhancing IT Support and Operational Efficiency for Law Firm
Clifford Chance aimed to overhaul its IT support systems to improve service quality, reduce operational costs, and enhance productivity across its international offices. Microland transformed its IT operations, achieving a highly efficient and customer-centric 24/7 Global IT Service Desk. This transformation resulted in a five-year savings of approximately $1.4 million and reduction in manual tasks, effectively turning IT support into a strategic advantage.