with Sophos

Sophos faced a high volume of monthly support tickets due to a fragmented user interface and the complexities of their flagship Firewall platform. To address these challenges, Sophos leveraged Whatfix’s Digital Adoption Platform (DAP), implementing in-app guidance, multilingual support, real-time analytics, and integration with Salesforce. This initiative resulted in significant benefits, including annual savings, high user satisfaction, improved knowledge retention, and a measurable decrease in support tickets, aligning with the client's goals of enhancing user experience and reducing operational overhead.