with Emblem Health

Emblem Health consolidated three independent warehouses into a single governed enterprise data lake and layered an Agentic AI grievance-and-appeals pipeline and interactive analytics on top. Cognizant implemented a real-time pipeline with four-hour refreshes, Reltio MDM cutover, 150+ REST APIs, and Power BI dashboards to serve Finance, Actuarial, Operations, and contact centers. Outcomes included a Day 10→Day 1 financial close, sixfold data freshness improvement, zero monthly portal/IVR outages, case processing under eight minutes, ~$8.7M combined three‑year financial impact, and a 40% uplift in member outreach effectiveness.