The award descriptions below offer more information about each category.

Recognizing outstanding delivery by a technology or service provider.

Entries should include and demonstrate the following points:

• Achievement of the relationship’s commercial and performance objectives
• The introduction of new and / or innovative technologies or service approaches that make a positive and measurable impact on the client’s business
• The approach or a part of the approach that went beyond the normal delivery parameters and why

Impact on:

• Business results of the client
• Operational efficiencies for all affected parties
• A positive and collaborative relationship between client and provider

Recognizing the importance of imagination and entrepreneurial spirit in helping organizations future-proof their businesses and better serve clients.

Entries should demonstrate the following points:

• Championing of new technologies or approaches that make a significant change to an organisation’s operations
• Entrepreneurial approach to move the organisation closer to its stated aims

Impact on:

• Business results of the client
• Operational efficiencies for all affected parties
• Successful implementation of innovations in technology or new ways of working

Recognizing the successful transformation of an organization or key business function.

Entries should include and demonstrate the following points:

• Clear understanding of the current operation and desired new business model
• Development and management of a clear change plan to drive the transformation

Impact on:

• Positioning of the client to respond to changing market dynamics and technological innovations
• Delivery of outcomes affecting revenue, sales, performance issues, customer satisfaction etc.
• Maintaining relevance, ongoing measuring of results and adaptability to the future needs

Recognizing client and employee experience and productivity beyond technology.

Entries should include and demonstrate the following points:

• Culture of Collaboration
• Home, office and/or Hybrid working environments
• Operating model change 
• Success factors

Impact on:

• Social
• Environment
• Wellbeing experience

Recognizing exceptional implementations of Environmental, Social and Governance (ESG) strategies that have delivered measurable outcomes for clients, consumers, communities and/or employees. 

Entries should include and demonstrate the following points:

• Clear, robust and measurable positive impact on one or more aspects of ESG, verified by the client stakeholders and any relevant industry standards
• Culture of change to deliver better outcomes for clients and employees

Impact on:

• Environmental sustainability such as greenhouse gas emissions, waste and pollution, water and resource use or biodiversity
• Diversity of thought and lived experience such as workforce representation, inclusivity, recruitment and leadership

Recognizing substantial business impact through the adoption of AI. 

Entries should include and demonstrate the following points:

• Innovation: Demonstrated use of innovative AI to solve complex problems
• Scalability: Ability to scale AI solutions effectively across the organization or industry
• Usability: User-friendly AI applications that enhance productivity and user experience
• Ethical Considerations: Adherence to ethical guidelines and responsible AI practices 

Impact on:

• Successful implementation of AI technology or approaches
• Tangible and quantifiable improvements in business outcomes, such as increased revenue, cost-savings, or efficiency gains
• Positive user experiences from clients, stakeholders and teams