The award descriptions below offer more information about each category.
This award recognises outstanding delivery and excellence by a technology or service provider in the provision of services to a client or clients.
Entries should include and demonstrate the following points:
- Achievement of the relationship’s commercial and performance objectives
- The introduction of new and / or innovative technologies or service approaches that make a positive and measurable impact on the client’s business
- The approach or a part of the approach that went beyond the normal delivery parameters and why
Impact on:
- Business results of the client
- Operational efficiencies for all affected parties
- A positive and collaborative relationship between client and provider
Recognising the importance of imagination in helping organisations to future-proof their businesses as well as the entrepreneurial spirit needed to help them make a change in how they serve their customers. Nominees can include individuals or organisations.
Entries should demonstrate the following points:
- Championing of new technologies or approaches that make a significant change to an organisation’s operations
- Entrepreneurial approach to move the organisation closer to its stated aims
Impact on:
- Business results of the client
- Operational efficiencies for all affected parties
- Successful implementation of innovations in technology or new ways of working
Recognising the successful transformation of an organisation or key business function.
Entries should demonstrate the following points:
- Clear understanding of the current operation and designing new business models
- Development and management of a clear change plan to drive transformation
Impact on:
- Positioning of the client to respond to changing market dynamics and technological innovations
- Delivery of outcomes affecting revenue, sales, performance issues, customer satisfaction, etc.
- Maintaining relevance, ongoing measuring of results and adaptability to the future needs
Recognising exceptional implementations of digital sustainability strategies and initiatives that have delivered measurable environmental and/or social outcomes for clients, consumers, communities and/or employees.
Entries should demonstrate the following points:
- Clear, robust, and measurable positive impact, verified by the client stakeholders and supported by any relevant industry standards.
Positive Impacts to Include:
- Environmental sustainability such as reductions in greenhouse gas emissions, waste and pollution, water and resource use, or improvements in biodiversity
- Diversity of thought and lived experience such as workforce representation, inclusivity, recruitment, and leadership.
- Improvements in human rights within the value chain
- Creation of culture and workforce behaviours that embrace and apply any environmental or social sustainability aspect.
Recognising substantial business impact through the adoption of AI.
Entries should demonstrate the following points:
- Innovation: Demonstrated use of innovative AI to solve complex problems
- Scalability: Ability to scale AI solutions effectively across the organisation or industry
- Usability: User-friendly AI applications that enhance productivity and user experience
- Ethical Considerations: Adherence to ethical guidelines and responsible AI practices
Positive Impacts to Include:
- Successful implementation of AI technology or approaches
- Tangible and quantifiable improvements in business outcomes, such as increased revenue, cost-savings, or efficiency gains
- Positive user experiences from clients, stakeholders, and teams
High-performing partnerships drive collaboration, exceptional business outcomes, and economic growth through shared goals, transparent communication, mutual accountability, and adaptability, fostering resilience and responsiveness in a dynamic marketplace.
Entries should demonstrate the following points:
- Alignment of Goals: Both parties must have a clear understanding of their individual and collective objectives. This shared vision fosters a commitment to mutual success, ensuring that all efforts are directed towards common goals.
- Communication and Transparency: Effective information exchange and established mechanisms for open and honest communication build trust and foster a transparent partnership. This openness allows for timely resolution of issues and promotes collaboration.
- Mutual Accountability: Clearly defined roles, responsibilities, and expectations enhance accountability among partners. This ensures that each party understands their contributions to the partnership's success, promoting diligence and commitment.
- Adaptability and Continuous Improvement: A framework for assessing and adapting to changes is crucial for maintaining relevancy and optimising performance. A commitment to constant improvement fosters resilience in the partnership, enabling it to respond effectively to evolving customer needs and market conditions.
