The award descriptions below offer more information about each category.

Recognizing outstanding delivery by a technology or service provider.

Entries should include and demonstrate the following points:

• Achievement of the relationship’s commercial and performance objectives
• The introduction of new and / or innovative technologies or service approaches that make a positive and measurable impact on the client’s business
• The approach or a part of the approach that went beyond the normal delivery parameters and why

Impact on:

• Business results of the client
• Operational efficiencies for all affected parties
• A positive and collaborative relationship between client and provider

Recognizing the importance of imagination and entrepreneurial spirit in helping organizations future-proof their businesses and better serve clients.

Entries should demonstrate the following points:

• Championing of new technologies or approaches that make a significant change to an organisation’s operations
• Entrepreneurial approach to move the organisation closer to its stated aims

Impact on:

• Business results of the client
• Operational efficiencies for all affected parties
• Successful implementation of innovations in technology or new ways of working

Recognizing the successful transformation of an organization or key business function.

Entries should include and demonstrate the following points:

• Clear understanding of the current operation and desired new business model
• Development and management of a clear change plan to drive the transformation

Impact on:

• Positioning of the client to respond to changing market dynamics and technological innovations
• Delivery of outcomes affecting revenue, sales, performance issues, customer satisfaction etc.
• Maintaining relevance, ongoing measuring of results and adaptability to the future needs

Recognizing client and employee experience and productivity beyond technology.

Entries should include and demonstrate the following points:

• Culture of Collaboration
• Home, office and/or Hybrid working environments
• Operating model change 
• Success factors

Impact on:

• Social
• Environment
• Wellbeing experience

Recognizing outstanding positive impacts in one or more environmental sustainability fields for clients, consumers, communities and/or employees.

Entries should include and demonstrate the following points:

• Holistic consideration of how material the problem/opportunity is to internal and external stakeholders
• Sound assessment of multiple options
• Clear, robust and measurable positive impact, verified by the client stakeholders and any relevant industry standards

Impact on:

• Greenhouse Gas emissions
• Waste and pollution
• Water and resource use 
• Biodiversity

Recognizing diversity of thought and lived experience that enables changes to the status quo to deliver better client outcomes.

Entries should include and demonstrate the following points:

• Culture of change to delivery better outcomes for clients and employees
• Productivity
• Inclusivity 

Impact on:

• Employee feedback 
• Workforce representation
• Recruitment
• Hiring
• Employee promotion
• Attrition
• Leadership