The ISG Star of Excellence Awards is the leading recognition program in the technology and business services industry. Service providers are evaluated based on the quality of their services, as assessed by direct feedback from enterprise customers. The evaluation criteria include Collaboration and Transparency, Execution and Delivery, Governance and Compliance, Innovation and Thought Leadership, People and Cultural fit, and a category called Business Continuity and Flexibility, which was introduced to assess providers' ability to support clients as business requirements change even faster.  

The winners are selected from a pool of over 1,000 service providers and vendors that ISG analyzes and evaluates annually. This elite group has one thing in common: not only do they have many customer testimonials, but they also have above-average customer satisfaction assessed by independently surveyed roles such as IT, operations, lines of business, procurement, vendor management, and others. These clients operate in the Americas, EMEA, and Asia Pacific regions. 

The ISG Star of Excellence program goes beyond measuring general client satisfaction. It delves into customer experiences with specific services and solutions provided by the providers, directly linking this research to ISG Provider Lens™ quadrant evaluations. With a continuous nomination process, the ISG Star of Excellence program sets the standard for assessing client sentiments and ensures that the market is well-informed about providers' commitment to delivering excellent customer service.